When Max Keenan joined Summer 2022 Y Combinator, he worked on AurelianAn organization that automated reservations for meetings for hair salons. But lower than a yr later a conversation with one of his clients led him to a much more significant problem.
The nearby school line Carpool continuously blocked the parking zone of one of the customers of the Aurelian hair salon. The owner of the salon called the city’s non -ailment line and was suspended for 45 minutes before reaching the dispatcher. “She later called me to her office and thought:” Max, do you wish to help me? ” – said Keenan.
When he began to examine how telephone centers work on the response of absence in matters, he discovered that they were often dealt with by the same individuals who respond to real emergency situations.
Aurelian directed to the construction of AI voice assistant, which helps 911 centers of unloading volume unloading connections. The company announced on Wednesday that it collected a series A $ 14 million and run by Nea.
The company’s voice agent goals to distinguish between incomparable problems, resembling noise complaints, parking violations, and even stolen portfolio reports-which do not require an immediate response of the officer or may be arranged without sending staff to the scene of the event.
Keenan said that Aurelian’s AI is trained in recognizing the real emergency and immediate transfer of those connections to the human dispatcher. In other situations, the system collects key information and creates a report or transfers details directly to the Police Department for further actions.
From the moment the AI assistant was launched in May 2024, Aurelian was placed in several 911 shipping centers, including Snohomish, Washington in the state of Snohomish; Chattanooga, Tennessee; And Kalamazoo, Michigan.
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Arelian takes alarm connections largely because there are not enough staff The highest speed indicators. Emergency dispatchers are often asked to work extra time, with reports from 12-16 hours of labor Some poviats.
“The reason we focus on the most on 911 is that this is the industry that has this pain most pain,” said Keenan. “We think that these telecommunications should have a chance to take a break or go to the bathroom.”
Mustafa Neemuchwal, a partner in Nea, said: “One of the things that cheats my mind, you do not replace an existing man; you replace the person they wanted to hire, but you could not.”
Aurelian is not the only startup of AI dealing with connections that are incompatible with the failure. Hyper, who raised the seed round of $ 6.3 million, left Stealth last month. The prepared company founded in 2019, recently added AI voice solution to an emergency response.
But Aurelian thinks his product is ahead of the competition. According to Neemuchwal, Aurelian is the only company actually deployed and live connections. “As far as we know, no one else is really alive,” he said, referring to Aurelian, who responded to hundreds of real connections every day.