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When it involves hospitality, Chief Michael Mina believes that success is in the details. Famous restaurateur stands out in the culinary world for his exceptional culinary skills and unwavering commitment to guest service and modern management. His philosophy is based on the belief that every detail matters and is visible to every customer who visits one of his clients MINA Grouphis establishments, including his San Francisco 49ers restaurants.” Levi Stadium.
“Ultimately, we obsess over every detail of the experience and know that it all starts with having a team,” Mina told the Restaurant Influencers host Shawn Walchef With California BBQ Media. “If the people around you don’t see that you’re obsessed with making your guests better, they won’t do it themselves.”
Mina says a team’s commitment to excellence can make a significant difference to the overall guest experience. A passion for meticulous attention to detail makes guests feel genuinely cared for.
From chef to leader
The transition from chef to restaurant operator was driven by a vision that went beyond running individual restaurants. “I really like it. I want to build a company that will work with hotels, casinos and developers and really be a management company,” Mina explains. His strategy has allowed Mina to build a diversified management portfolio covering over 12 brands, including: Bourbon steak AND International smoke.
In today’s digital era, technology integration in the restaurant industry is crucial to growth.
Adapting to latest technologies hasn’t all the time been easy, but Mina has learned to embrace this alteration, recognizing the importance of adopting latest solutions akin to Toast to enhance operations and guest experience.
“It was the first introduction for me as a chef, thanks to which I stopped fighting this element of technology in my mind. And I said, ‘It’s here. It will stay forever,’” Mina recalls. “Now I will get better data about my guests. This will make it easier for my guests. It will be easier for them to learn about my restaurant, everything.”
Recipe for success
Chef Michael Mina’s success in the culinary world is a testament to his commitment to guest service, modern management and willingness to embrace technology. His philosophy of focusing on details, building strategic partnerships and learning to leverage technological advances has set high standards in hotel and restaurant management.
“If you’re really passionate about what you do and you really want to continue to improve, I think you learn very quickly that the only way to get better is to improve yourself.”
About influential restaurants
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