This week How success is createdI had the pleasure of speaking with Vishal Dhawan, Chief Product and Technology Officer at Curb. With a distinguished profession in technology and product development, Dhawan has played a key role in transforming the taxi industry. We delved into his profession path, groundbreaking innovations at Curb, and his vision for the way forward for urban mobility.
You can listen to our entire conversation above, and below I’ve gathered three key takeaways that I discovered particularly inspiring.
1. Use data and analytics to drive innovation
Dhawan has seen the taxi industry evolve significantly over the past decade. Under his leadership, Curb has develop into a beacon of innovation, integrating technology to make taxi services more efficient and user-friendly. He explained how data analytics is key to optimizing ride-sharing services and reducing urban congestion.
For the past 10 years at Curb, Dhawan has focused on building on Curb’s strong foundation of payments and for-hire vehicle products to market offerings. He spearheaded the development of the largest licensed taxi mobility platform in the U.S., connecting over 50,000 vehicles and 100,000 drivers in over 65 cities. “We’ve built a platform that leverages data and analytics to provide efficient ride-sharing services that significantly reduce urban congestion,” he noted.
2. Have a clear mission and prioritize customer experience
One of the most fascinating parts of our discussion was Dhawan’s overview of Curb’s progressive projects and commitment to drivers. From its advanced dispatch system to the integration of electrical vehicles, Curb is setting recent standards in sustainable, user-friendly transportation. Dhawan highlighted Curb Flow, an progressive platform that optimizes curbside space management to improve traffic flow and reduce congestion.
“Curb Flow aims to create an open network of sources of ride demand, maximizing profits and options for both drivers and delivery partners,” Dhawan says. He also emphasized the company’s commitment to providing fair pay, comprehensive support, and advanced tools to improve the driving experience. “At Curb, our driver-first approach is at the core of our business, ensuring that our drivers are well-supported and motivated.”
3. Innovate for the future with AI and machine learning
Dhawan shared an exciting vision for the future, focusing on cybersecurity and inclusiveness in urban transportation. He detailed how Curb is using machine learning and artificial intelligence to streamline operations. These technologies are improving driver training courses, communication, and motivational programs. “Machine learning helps us analyze driver behavior and performance, enabling personalized training modules and feedback systems,” Dhawan says. “Our goal is to create a safer, more efficient, and more inclusive transportation system through advanced technology.”