Whoop withdrew a bit from the controversial modernization plans around the WHOOP 5.0 fitness tracking device.
When the company first Whoop 5.0 was announced This week he said that members who wanted a recent device could either extend their subscriptions by 12 months, or pay a one -off fee for an update of USD 49 (USD 79 for a model with ECG sensors).
It seemed inconsistent with the general proposal of whoopa values, where he’ll burden Higher subscription prices (from 199 to 359 USD per 12 months), while enabling customers to update the equipment for free. More precisely, it seemed deny the statement on the company’s website Promising users free equipment updates if they were members for at least six months.
After customers began complaining, the company replied Post Reddit They each announce a more expansive update policy and claim that he explains his general approach.
Now everyone who has been subscribed for over 12 months is eligible for free update to WHOOP 5.0 (or a refund if he has already paid a fee). And customers may extend the subscription to get an update without additional costs.
While the company said that it was making these changes because “she heard your opinion”, it also suggested that his apparent scantiness was associated with the transition from the model focused on monthly or six-month subscription plans to one in which it offers only 12- and 24-month subscription.
“We also want to confirm that the previous article on the blog incorrectly stated that everyone who was a member for only 6 months would receive a free update,” said the company. “It has never been our policy and should never have been published.”
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There was a mixed response to those changes in Subreddit Whoop, with one moderator describing it As “winning for the community”. Other posters were more skeptical, with one writing“You don’t publish politics by accident and you keep it for years. Removing it after ease does not remove the fact [that] This is true. “
There were also many complaints of users who stated that there have been 11 months at subscriptions, so they simply missed the free update limit.