The Digital Payments Stripe platform invites customers to attach the management team twice to get “honest opinions”, in accordance with the co -founder of Patrick Collison.
IN April 8 Post on XThe general director of Giant Fintech said that the company has a client for the first half-hour of the meeting, in which about 40 leaders of “all over Stripe” participate.
“Although we already have many customer feedback mechanisms, it always causes new thoughts and investigations,” he wrote.
This is an interesting Strate strategy, which was founded in 2010 and is considered to be the highest -rated private fintech in the world (the last valuation was $ 91.5 billion).
Over the years, the startups complained anecdotally that Stripe focused more on their larger clients than on the smaller ones he designated. But the company must do something well. Stripe’s Annual letter In February, written by Collison, he noticed that the payments volume in 2024 increased to USD 1.4, which is an increase of 38% in comparison with the previous 12 months.
Stripe also added in a letter that it is currently used by half of the corporations from the Fortune 100 list, emphasizing how he catapulting from the startup, working with other startups in the principal enterprise.
In the post on X Collison he answered to Question cloudflare cto When his company receives an invitation from A: “I would love to … reach out.”
To the extent that smaller corporations are neglected, one investor wrote: “Hi Patrick – You know I admire @Stripe – But you should pay attention to the scope in which things have degraded to the independent community using Stripe. A week ago I sent support – unanswered, things are very complicated. There are more things, but it’s a mess. “
Many praised this movement with one user Noting: “I love it. Culture focuses on what is important and helps to accept reality (sic).”
And in fact some Stripe customers used Post X to publish their complaints (Here AND Here).
However, one well -known founder gave the impression to be approved by the Stripe: Elon Musk approach replied to post with a easy “good idea”.