Larkin Combs has at all times been hard -working. During his childhood, when his friends went to the shore of Jersey, he worked on his grandparents’ farm in Georgia. “Ten hours a day, since I was seven to my teenage years,” he says.
He finally spent 25 years as a policeman in Union, New Jersey. In this manner he met Jason and Steven Parker, the founders of K9 Resorts – a franchise for dogs and kindergarten, which was founded in 2005, currently has 40 units and 130 in works, and often conducts social initiatives corresponding to the transfer of Kevlar vest to local police departments.
When Combs retired in 2019 and prepared for moving to Apex in North Carolina to be near his older mother, Parkers asked if he desired to open a franchise there. Combs said “yes” and transformed his activity into the best-paid brand location-from almost $ 3 million revenues in 2024 and subsequent locations along the way.
So how did the former cop ended as the best franchisee of the franchise of animal care? He followed these three strategies:
1. Buck stops with you.
Do every thing to succeed because your responsibility is at you. “I haven’t missed one day in a row for four years,” says Combs. “And during Covid I answered the phone; I was running with a sponge, cleaned up. It was rough. “
2. Go a step above.
As the old saying says: treat people as you wish to be treated. “But it’s a step above – treat them like They You want to be treated – says Combs. “Not every customer desires to be treated the same. Recognition that it gives you a higher level of services. “
3. Invest in employees.
Having patience and empathy can go a great distance and reduce trading. For example, one of the employees of Combs made some mistakes, but Combs understood that it was because of the challenge of mental health. “I have worked with them for three years, and now they are a supervisor. They can develop. “
Success tip from the franchisor:
What is the secret to Larkin Combs success? According to co-CoO K9 Resorts Jason Parker, franchization requires long-term sacrifice “All-in” than an industry background. (*3*) says Parker. “No clients could enter our location and see us at the reception. And this is the same with Larkin. He is involved, customers know and like, and they know it is there. “